I took my family to Leo’s café yesterday to celebrate Mother’s day (09 May 2010). The food was quite ok and my family and I were quite happy to dine there. When we were about to finish our meals, my baby boy starting to be noisy due to lack of sleep. So we thought he was just in time as we were about to finish the foods and leave.
When I ask for my bill, I realized that a drink that I ordered for my maid did not arrive. So I requested for the drink to be cancelled from the bill. The waiter went to checked with the bar (obviously to inform them that my drink did not arrive) then to the supervisor and then to the waiter who took my order. Each time he passed by me, he will smile and politely requested me to wait. I thought he was just going around telling his colleague that no one brings me my drink.
He later came back to me and informed me that the drink cannot be cancelled. Immediately my temper when uphill, imagine my family and I had finished our meals and my baby boy was crying, and we are suppose to wait for the drink? Imagine if it was a food and not a drink! How long will I have to wait for it. I shouted at the waiter saying I want to see the boss, he then ran to his supervisor which I followed behind. I shouted at the supervisor and threaten to call the police if this cannot be settled. Only then they are willing to cancel the order from the bill.
It was indeed a very bad experience, a happy dinning out turned ugly just because of a poor, lazy supervisor who would rather makes more money for his boss than to cancel the order. Never again will I dine there!
